In 2012, I wrote: “People in an organization must collaborate, coordinate their actions, count on each other. They must operate beyond excuses, reasons, and justifications for why something did or did not happen. When people relate to their word as their bond, then they do what they said they would do and they insist on the same from others. Relating to word-as-bond builds trust and deeper relationships. The deeper the trust between people, the bigger the challenges they can take on, and the bigger the problems they can tackle…”*
Do you make bold commitments? Do you ask for bold commitments from those you lead? Do you include both “what” and “by when”? Do you hold yourself and others to account for what is committed to?
This is an essential practice to accomplish the Impossible. And a powerful way to develop character.
Transformation of an organization begins with the transformation of its leadership.
* “Leadership” by Barry Pogorel, from The Book on Business from A to Z edited by Daniel Feiman and Ted Whetstone, 2012.